FAQ

Haejinduck

Hey, who is Haejin? I am a watercolor illustrator from South Korea. I graduated from RISD in 2015. I illustrate for clients; The New York Times, Cartoon Network, BuzzFeed, and WeTransfer.
What does Haejinduck mean? Haejinduck is born from Haejin’s long time teenage nickname, a duck. It has been our core value - create cute, bright, and cozy products for everyone.
How did you start your shop? I started out from making a lot of zines and cards to sell at book fairs. I wanted my products to be more accessible and shared more than just few days.
What inspires you? Nature and traveling around.
What materials do you use? I use watercolor with a dry palette method.
What are some goals and ambitions you have for your future work? I have a lot of goals and dreams. I would love to open a retail shop, that would be a dream. I also want to work on children’s books and have time to focus and write a manuscript. I also want to work on some large scale projects such as murals or huge installations.
Where else can I find you? You can check my portfolio www.haejinpark.com and my Instagram @haejinduck YouTube

Commissions

What is Commissions? You will be able to work with me directly for your personal projects. Such as your own portrait, pet, and other important objects.
What is the process? You can check commissions page for more info.
How can I contact for commissions? You can contact me at haejinduck@gmail.com
I am an art director. How can I hire you for illustration project? You can check my portfolio www.haejinpark.com You can contact me at haejinart@gmail.com

Wholesale

Do you accept wholesale? Yes, I do please contact haejinduck@gmail.com for your inquiry.

Shipping & Return

We always ship within a week and offer customer service. We build a long trusting relationship with our customers. We are always looking forward to connect with you.

What is the return policy? I offer a 30-day refund.
What are the shipping options? I ship using USPS and I only offer regular shipping options.
When will I receive my order? I process our orders within 7 days. I send the shipping notification via email or text and you will get the tracking number.
What do I do if I never received my order? Please contact Haejin at haejinduck@gmail.com
What do I do if I received a defective order? Please contact Haejin at haejinduck@gmail.com
How do I make changes to an order I’ve already placed? Please contact within 24 hours after your order to get a refund or exchange.
How is the product made? Where do the materials come from? I design my products hand-painted with watercolor and scanned into a digital file.
How do I contact your company if my question isn’t answered here? Please Contact: haejinduck@gmail.com