FAQ

Haejinduck 

  • Who is Haejin? I am a watercolor illustrator from South Korea. I graduated from RISD in 2015. I illustrate for clients; The New York Times, Cartoon Network, BuzzFeed, and WeTransfer.
  • What does Haejinduck mean? Haejinduck is born from Haejin’s long time teenage nickname, a duck. It has been our core value - create cute, bright, and cozy products for everyone. 
  • How did you start your shop? I started out from making a lot of zines and cards to sell at book fairs. I wanted my products to be more accessible and shared more than just few days. 
  • What inspires you? Nature and travel! 
  • What materials do you use? I use watercolor with a dry palette method.
  • What are some goals and ambitions you have for your future work? I have a lot of goals and dreams. I would love to open a retail shop, that would be a dream. I also want to work on children’s books and have time to focus and write a manuscript. I also want to work on some large scale projects such as murals or huge installations.
  • Where else can I find you? You can check my portfolio www.haejinpark.com and my Instagram @haejinduck YouTube 

Commissions 

  • What is Commissions? You will be able to work with me directly for your personal projects. Such as your own portrait, pet, and other important objects. 
  • What is the process? You can check commissions page for more info.
  • How can I contact for personal commissions? Like couples commissions and pet artwork commissions? You can contact me at hello@haejinduck.com
  • I am an art director. How can I hire you for illustration project? You can check my portfolio www.haejinpark.com  You can contact me at haejinart@gmail.com

Wholesale 

  • Do you accept wholesale? Yes, I do please contact hello@haejinduck.com for your inquiry.

Shipping & Return

We always ship within a week and offer customer service. We build a long trusting relationship with our customers. We are always looking forward to connect with you. 

  • What is the return policy? I offer a 30-day refund. 
  • What are the shipping options? I ship using USPS and I only offer regular shipping options. 
  • When will I receive my order? I process our orders within 7 days. I send the shipping notification via email or text and you will get the tracking number.
  • What do I do if I never received my order? Please contact Haejin at hello@haejinduck.com
  • What do I do if I received a defective order? Please contact Haejin at hello@haejinduck.com
  • How do I make changes to an order I’ve already placed? Please contact within 24 hours after your order to get a refund or exchange.
  • How is the product made? Where do the materials come from? I design my products hand-painted with watercolor and scanned into a digital file.
  • How do I contact your company if my question isn’t answered here? Please Contact: hello@haejinduck.com